Community guidelines

This is a place for hotel teams, developers and the ChatBeds team to help each other. A few simple rules keep it useful and kind.

1. 1

   Be kind and assume good intent

   People here run busy hotels in many countries and often write in their second or third language. Be patient and polite, and help the way you would like to be helped. Disagree with ideas, never with people.

2. 2

   Keep guests' privacy safe

   Never post guests' names, phone numbers, emails, booking references or payment details, and never share screenshots that show them: blur or crop first. The same goes for your staff's personal details. For help with a specific booking, use Help in the ChatBeds app: it's private, and our team can look at your account with your permission.

3. 3

   Never share secrets

   Don't post API keys (cbk_…), client secrets, tokens (cbat_…, cbrt_…), webhook secrets (whsec_…) or passwords. If you posted one by mistake, revoke it straight away (Settings → Partner API, or Developers) and remove the post.

4. 4

   Stay on topic and search first

   Post in the category that fits, and search before asking: someone may have answered already. One question per topic makes answers easier to find later. When a reply solves your question, mark it with This solved it.

5. 5

   No spam or selling

   Don't advertise, sell, or contact people privately to offer services. Developers are welcome to share their apps in Developers.

6. 6

   Reporting

   If something is wrong, use Report on the post. Moderators review every report, and a post reported by several members is hidden until they do. Repeated or serious breaches can lead to posts being removed or an account being stopped from posting.